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PwC Academy - Instructional Design (Learning and Development Background) - Senior Associate

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PwC South Africa

2023-02-04 03:32:35

Job location Dubai, Dubai, United Arab Emirates

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Job Contact: PwC South Africa

Job description

Line of Service AssuranceIndustry/Sector Not ApplicableSpecialism AssuranceManagement Level Senior AssociateJob Description & Summary A career in our Experience Design practice, A career in Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You’ll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.We help our clients build a customer centric organisation through differentiated and brand defining customer experiences. You’ll help our team build a value based consumer model, coupled with quantitative analysis and digital technology based on the client’s target customer base. Creation of materials in compliance with the learning methodology, client’s desired learning outcomes, content input by SMEs and ensuring appropriate tools and practices are implemented to build engagement and continuous improvement. Considerable input into the HLDD process and content curation, adaptation and modification to align approach with the HLDD outputs and the learning methodology. Adaptation and evolution of the methodology, training of staff in how the methodology works and sessions to improve the core skills of those producing content Ensuring that the content is reviewed for engagement and alignment to HLDDs with feedback provided to SMEs / authors, corrections are made to enable content readiness sign off Alignment of content to levels of attendees and inclusion of existing tools and products to improve engagement as well as training others in how to create content to improve efficiency.within the process Management of the content development team and the overall process for quality and effectiveness.  This will include implementing further changes in response to changing business needs. Develop and apply content and format strategies with support from a senior content designer  Graphic design & proofreading for non technical content   Develop and manage relationships with internal stakeholders  Monitoring the performance of content and tools Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? YesGovernment Clearance Required? NoJob Posting End Date

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