German Customer Service for Financial Services (relocation to Greece)
Berlin, Berlin, Germany
Job type: fulltime
Job industry: Call Centre / CustomerService
Do you have excellent communication skills in German? Are you an avid fintech enthusiast? Support customers for financial, banking and money transfer services.
Do you follow all the latest developments in banking and online payment solutions? Grab the opportunity and join our Customer Care team in Greece!
We collaborate with some of the worlds top companies offering money transfer & financial services, cloud-based banking services, digital payments fintech pioneers, that trust our people for delivering exceptional customer experience!
If you share our values of collaboration, transparency, integrity and agility, come join forces with a high-performing, customer-oriented team with a vision to change the way businesses pay and get paid.
What you will do:
Be the primary point of contact for customer and client requests
Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
Provide daily support and consult clients on best practices about their business
Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
Resolve issues as they arise - timely and efficiently
Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
Be committed to meeting both personal goals and team targets
What you will bring:
Fluency in German
Very good use of English - both in written and spoken language
Work experience in a customer support role is a plus
An interest in digital banking and payment solutions is desired
Exceptional communication & soft skills, as well as a problem-solving mentality
Tech savviness & learning agility
A genuine sense of ownership along with an unbreakable team spirit
Flexibility in adapting to a fast-paced environment
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Referral Program: Bring a Friend and get up to €2.000 depending on the language
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 12,000 people from 110+ nationalities.
Thinking about relocating and wondering about cost of living in Greece? Get an idea here:
Greece has enviable history and culture, climate and cuisine - and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.
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