Senior IT Business Partner

---

Job description

About us

Founded in Switzerland in 1968, we're a team of 1900 colleagues in 17 locations across Europe and Asia, empowering ideas and creating new business models by developing services and products based on new technologies. While we work with the latest technologies on the most exciting and complex business challenges globally, our top priority is to nurture what really sets us apart: our people. Working with us, you'll be part of agile, collaborative teams, with the opportunity to deliver transformational impact in every project. We believe that technology and collaboration can be a force for good. If you share our values and want to do the best work, for the right reasons, we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.

The role

As an IT Business Partner, you serve as the crucial link between our business units and IT. You are responsible for shaping demands, helping the organization understand their needs and making informed decisions for the development of the group-wide IT service offering.

How you'll make impact

• Business Relationship Management: You foster positive relationships with business units and subject matter experts to ensure cohesive service delivery and customer satisfaction based on defined metrics.

• Demand Management: You oversee the demand portfolio, ensuring compliance with procedures and effective prioritization of demands. You align internal customer demand with the service catalog and the project portfolio.

• Envisioning Demands: You collaborate with business, IT, and other functions to identify, aggregate, and shape requirements, goals, and the cost-benefit analysis for digital transformation.

• Advising on Requirements: You guide the formulation of requirements, objectives, regulations, and guidelines to align with the organizational strategy.

• Contribute to the strategic planning of group-wide IT services in close collaboration with the Group CIO: You contribute to the strategic planning of group-wide IT services in close collaboration with the Group CIO.

• Service Design: You anticipate and design IT services at a high level, tailored to internal customer needs, including content creation, cost calculation, and responsibility delineation.

• Speculating on Project Approach: You evaluate the feasibility of various approaches and make recommendations on timelines, staffing approaches, and project strategies.

What's important for us

• Educational Background: You have completed studies in informatics, business informatics, or a comparable relevant IT education.

• Professional Experience: You bring over 7 years of experience either as a Business Relationship Manager, IT Manager, IT Consultant, Enterprise Architect, or Project Manager in an international context.

• Communication Skills: You have excellent verbal and written communication abilities, capable of structuring complex information clearly and effectively. Proficiency in English is mandatory; knowledge of German should be at least B2.

• Customer Focus: You excel in handling escalations and complaints, providing effective solutions in a timely manner.

• Strategic Planning: Your capabilities include financial planning and organizational development.

• IT Services Expertise: You are talented at managing a broad range of IT services and delivery models within the IT infrastructure and business solutions.

• Leadership Communication: You demonstrate the ability to convey complex ideas and strategies to senior leadership, ensuring alignment and fostering collaborative decision-making.

What we offer

• Work life blend: we offer a safe & healthy workplace, with flexible working hours and the possibility to work from home

• Profit share scheme: In addition to your annual salary, you may receive a profit share defined by the company's success in the previous year

• Global and Diverse Zühlke community: witness how colleagues from all our 17 offices across the globe come together to create a unique, positive and inclusive work culture, learning from one another at annual team camps, and celebrating year-end parties and other local festivities.

• Committed to development: we are committed to the growth of our people and are investing in your development. We're empowering you to build the skills you need to make a positive impact, both personally and for our clients, today and in the future.

To dive deeper into local benefits of working in Zühlke follow the link.

There's never been a better time to join us. We're on an exciting journey, making a positive impact on both people and planet and we're looking for curious people to join us in our quest. If you're ready to put your principles into practice, and transform opportunities into impact, we want to hear from you.

If you feel you don't meet all the requirements, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.

<!– job description page –>