Application Manager (m/w/d) Microsoft Dynamics CRM

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Job description

Do you want to think outside the box and are you interested in information technology? Then become part of our strong team. The position is to be filled

Application Manager (m/f/d) Microsoft Dynamics CRM

Unit: Z24 - Microsoft
Location: DAAD Head Office Bonn
TVöD pay grade: EG 11
Expected date of appointment: as soon as possible
Type of employment: Permanent
Working hours: 39 hours per week
Application deadline: 13.10.2024
Job code: Z24EG11-2

YOU WILL FOCUS ON THE FOLLOWING TASKS:

• You will be part of the CRM team, currently consisting of two people, in the "Z24 - Microsoft" unit within the "Management Systems and IT" division.
• As the person responsible for service and solution architect, you will be responsible for the technical conceptualization and strategic development of tailor-made solutions as well as the configuration and administration of system components based on Microsoft Dynamics and Power Platform with a focus on contact management.
• You will be responsible for the technical analysis and evaluation of technical requirements, some of which are complex, and for implementing change requests with a view to the overall solution architecture. In addition to advising on technical issues, you will also create the technical documentation for the system. You will accompany the test phases and the go-live of applications.
• You will also coordinate the operation and further development of the DAAD Identity and Access Management System (IAM) for external users based on Microsoft Azure B2C. This also includes planning and managing the connection of new service providers. You will take over the technical project management for the further development of technical solution components of the systems and the underlying SQL databases and interfaces to other internal systems (including SAP) and work closely with colleagues from other (non-IT) departments.
• You will be supported by service providers in all areas and manage the collaboration.

THEY BRING PROFESSIONAL AND PERSONAL SKILLS TO THE TABLE:

• Relevant university degree (e.g. Bachelor's degree) in (business) informatics or in a scientific or technical field (e.g. mathematics, electronics, electrical engineering or similar) or in business administration / economics
• Very good knowledge of contact management systems (CRM), preferably Microsoft Dynamics and Power Platform (Power Apps, PowerBI, Power Automate)
• Good knowledge of the Microsoft product landscape, confident handling and experience with SQL, preferably Microsoft SQL Server and Microsoft Visual Studio
• Experience in managing IT projects, introducing IT systems/applications and managing IT service providers
• Confident demeanor and very good communication and teamwork skills
• Independent working style and organizational skills as well as adaptability
• Careful handling of personal data

If you do not have a degree (training / studies) in the IT sector, you will be placed in a lower pay group (in accordance with 12 TV EntgO Bund).

OUR OFFER

Collective agreement: attractive salary according to TVöD Bund with annual special payment, 39-hour week (full-time) and 30 days annual leave (in a 5-day week), long-term security through company pension scheme
Sustainable mobility: subsidized Germany ticket, use of the goFlux carpooling app, good transport connections, company bicycles, good bicycle infrastructure
Flexible working: various working time models, extensive flexitime arrangements and the option of mobile working
Further development: individual training for your professional development
Health promotion: company sports, social counseling, modern canteen, health days
Family-friendly climate: parent-child room, places in the international daycare center in Bonn
Cooperation: We work on our tasks in small teams that work closely together and maintain a culture of open communication

"Change through exchange" is the DAAD's motto. We put this into practice by enabling students from Germany to study abroad and foreign students to study in Germany. We promote cooperation between German and foreign universities. More than 1,100 employees in Bonn, Berlin and the DAAD offices worldwide work on this.

The DAAD is an international organization for which employee diversity is a matter of the heart. We promote equality for all people and therefore welcome all applications, regardless of ethnic, cultural or social origin, age, religion, ideology, disability or sexual identity. We also expressly welcome applications from people with diverse linguistic backgrounds. At our locations in Germany (Bonn and Berlin), the lingua franca is generally German. We therefore ask you to submit your application and CV in German.

If you have any preliminary questions about the advertised position, please contact Jennifer Woda at or 882-248. If you have any questions about the application process, please contact .

Choose a professional future full of possibilities and opportunities for continuous development. Further information can be found at Careers at DAAD.

Please send us your informative application documents by 13.10.2024 exclusively via our online application tool.

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