First Level Support & Service Quality Manager - NOC (f/m/d)

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Job description

E.ON Drive GmbH

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work and at home. We help our customers in every step they take, from personal advice, the installation of charging stations, modern billing systems to the supply of green electricity.

At E.ON diversity matters. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse company culture! To create equal opportunities for everyone we offer our positions in full or part-time.

Seize the chance to become part of our E.ON Drive GmbH team in Essen as soon as possible and apply online now as First Level Steering & Quality Manager - NOC (f/m/d). Create perspectives not only for the future of E.ON, but also for your own. We can't wait to meet you, because none of us is as strong as all of us.

Your responsibilities

• You are responsible for steering the first level customer service for our Network Operating Centre (NOC), ensuring a positive customer experience when charging in the high-performance charging network of a large OEM
• You are responsible for performance management with our external and internal service center service providers, KPI tracking and the initiation of measures in the case of deviations
• You define E2E processes within our NOC, ensuring a smooth collaboration between the 1st, 2nd and 3rd level service organization
• You help us to further improve our service quality, as well as our operational excellence
• You contribute to the continuous growth of our eMobility business

Your profile

• University degree with a focus on electrical engineering, business or a comparable professional training
• Work experience within the eMobility industry or customer services industry
• Several years of experience in the area of process improvements and steering of customer service organizations
• Ability to problem solve at ease and prioritize workload collaboratively within the team
• Excellent communication and negotiation skills in English - additional languages are a plus
• Can do attitude with the willingness to contribute to a new business area

To keep you motivated and healthy we are offering you the following benefits:

To keep you motivated and healthy we are offering you the following benefits:

• Flexibility : hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
• Working from abroad : up to 20 days in the European economic area
• Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas
• Modern work environment: workplace according to digital and ergonomic standards
• Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings
• Family service support: services in the areas of childcare, holiday care, nursing support or everyday assistance
• Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health)
• Corporate Benefits: employee share program, pension scheme, employee discounts, special insurances (and much more)
• A central location: very good public transport connection, free parking and charging points for e-vehicles
• Individual mobility: private car and bicycle leasing

Inklusion

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