System Owner CRM (m/w/d)

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Job description

Sustainable. Digital. Regional - the Stadtwerke Lübeck Group is the leading municipal provider for all services relating to energy, digitalization, mobility and infrastructure. With our high-performance products, we connect living environments, network people and companies, promote local value creation and provide powerful and committed support for sport, education and cultural life. Responsible, focused on the common good and committed to the diversity of people and their lifestyles, we are shaping the climate and mobility transition for the citizens in and around Lübeck. With around 1,500 employees, we are one of the 20 largest employers in Schleswig-Holstein.

Would you like to help us improve our customer focus? Are you ready to take responsibility for a CRM system and enjoy continuously developing it? Then you've come to the right place! We are looking for a permanent full-time position (part-time possible) in the Sales Services department for a:n

System Owner CRM (m/f/d) These are the tasks:

• Good CRM, smooth customer service processes, happy customers: As System Owner for our CRM, you'll make this triple leap with ease and ensure that our customer focus continues to improve on the system side.
• Specifically, you will be directly involved in the roll-out of our new CRM system and can play an active role in shaping the future of our customer processing.
• When designing roadmaps, you'll be in the thick of it instead of just being there, coordinating with your colleagues from Marketing, Sales and Customer Service and taking responsibility for successful implementation.
• And because you always want to get the best out of everything, you keep your eyes open for potential improvements, manage their requirements in the backlog and work with IT and service providers to help put them into practice.
• Speaking of potential for improvement: you ensure data quality at all times, just as you continue to drive forward system configurations, user accounts, roles and processes. It goes without saying that you get the relevant departments on board with informative reports and dashboard overviews.
• As a talented communicator, you also have the management of the key user panel under control, present the latest system changes clearly and take on knowledge management to bring everyone up to speed.
• Last but not least, you monitor the market with a keen eye, identify trends that suit us and draw the right conclusions to optimize the CRM system.

That's what we want:

• Bachelor's degree in business administration, computer science or equivalent knowledge and skills, e.g. commercial vocational training with a high affinity for IT including relevant professional experience
• Experience in working with CRM systems or as a CRM product owner and enjoy working independently and developing innovative solutions
• Understanding of sales processes, an eye for optimization potential and a willingness to take responsibility
• Strong understanding of the interfaces between IT and specialist departments
• Analytical, structured way of working and expertise in strategic planning
• Communication skills and ability to present ideas clearly and convincingly
• Team spirit and ability to coordinate interdisciplinary teams

This is what we offer:

• Meaningful, systemically relevant activity in a crisis-proof company
• Attractive remuneration in accordance with the TV-V collective agreement
• Wide range of training and development opportunities
• Modern workplaces in Lübeck, with the option of mobile working and flexible working time models for a healthy life balance are a matter of course for us.
• Numerous health offers such as massages at the workplace or various sports and prevention courses
• Special offers for parents such as emergency childcare and arranging daycare places
• Diversity and inclusion are more than just a trend for us: among other things, we are a member of the Diversity Charter and consistently pursue the path of committed advancement of women.
• Canteen with a tasty and balanced menu, including vegetarian and vegan options
• Free parking, good public transport connections and the option of leasing a bike or using the NAH.SH job ticket

We look forward to receiving your application

Severely disabled people will be given preferential consideration if equally qualified.

Please apply online via our careers page.

If you have any questions
Stefanie Beuster
-4115

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