Director, Field Service Operations

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Job description

Applied Materials have a high-level position opportunity for a recognized expert within the semiconductor or related industry. This Field Service Director (m/f/d/i) position is a strategic role managing the Business of Field Service Operations for semiconductor key customers in France.

In this position, based in Grenoble, you will lead a team of approximately 180 highly specialized maintenance engineers .

This Field Service Director role will put your highly specialized experience and talent to work in a fast-growing environment at Applied Materials. You may be called upon to anticipate internal or external business challenges, as well as to recommend process and strategy improvements. Your input will help guide organisational strategy, and you will lead your team to achieve key milestones and objectives in a context of big expansion of most of our customers in France.

Key Responsibilities

• Report to the South Europe Field Service Senior Director.
• Direct and manage activities for multiple sites in France (Bernin and Rousset) including people management, customer satisfaction, P&L, budget management.
• Utilize skills in project management to lead large teams in change processes.
• Provide approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
• Ensure all Field Service Projects are completed within budget/deadline to meet customer's need.
• Anticipate future customer needs and direct the delivery of customer service commitments. Own the overall site responsibility for customer satisfaction.
• Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.
• Work with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization's direction.
• Define performance metrics and reports on the site's progress against business unit and account specific goals.

You'll need:

• An engineer school or bachelor's degree
• 10 years plus of relevant experience
• Extensive and highly regarded expertise in your field - semiconductor or related industry
• Experience in strategic planning and business analytics.
• High level Customer Management experience
• Ability to lead, inspire and motivate teams.
• Excellent interpersonal skills to communicate complex ideas, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view
• Excellent knowledge of management methods and techniques
• Process Improvement and strong decision making skills
• Strong presentation and negotiation skills.

What to expect:

• You'll use your expertise and innovative thinking to solve unique and complex problems with a broad impact on the business
• Your work will impact the direction and resource allocation for various operational-related programs and projects

Your benefits:

At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you'll qualify for a competitive and comprehensive total rewards and benefits package, from day one.

We offer:

- "Cadre dirigeant" position

- Our compensation package is composed as follows:

• Competitive base salary
• Competitive performance bonus plan
• Car benefit
• Restricted Stock Units
• Lunch vouchers

- Possibility to participate in our Employee Stock Purchase Program

- Competitive Health and life insurance contract

- Free access to a gym

- Relocation and house seeking supports

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education: Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience: 10 - 15 Years

Work Experience:

Additional Information

Shift: Day,Executive - Cadre Dirigeant (France)

Travel: Yes, 20% of the Time

Relocation Eligible: No

Referral Payment Plan: Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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