Operations Manager

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Job description

A growing eyewear company is looking for an Operations Manager to improve performance of the company and ensure customer service and logistical operations align with the company s objectives. The Operations Manager will have strong demonstrable experience in operations management, able to bring about the best in people, and have experience in delivering results. In addition, the Operations Manager will be able to effectively communicate at all levels, have confidence and courage to face new challenges, and is able to promote the Company s core values.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• The specific duties of the Operations Manager include, improving performance, managing resources to ensure that customer service and warehouse operational activities align with the expectation for the Company's Centre of Excellence objectives.
• You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.
• Find opportunity to support team & individual development possibilities
• Manage warehouse fulfilment efficiencies (inclusive of import & export) & all inventory controls
• Ensure products are accurately picked and packed on a per order basis for dispatch to customers
• Goods in/out: Receive product from suppliers, ensuring physical count matches purchase order/invoice, and resolving discrepancies
• Monitor all fulfilment KPIs and ensure that Customer SLAs are satisfied
• Oversee operational systems, processes, and infrastructure while looking for opportunities of improvement whilst ensuring all operations are carried on in an appropriate, cost-effective way
• Support the Sales Team s efforts by ensuring are that deliverables are supported by great customer service
• Development and implementing operational procedures and policies
• Telephony system & general equipment management, including I.T & peripherals
• Manage general office maintenance & security controls for the building (CCTV)
• Support Senior Management with logistics contract negotiations
• Own the completion and delivery of other projects as assigned
• Build and maintain productive relationships with business leaders & all stakeholder

Knowledge, skills and qualifications:

Essential:

• Is able to demonstrate outstanding attention to detail, administration, and documentation control capability and with proven aptitude for organising
• Have a heightened awareness of operational concerns, ability to be agile whilst retaining objective focus and be responsive to time-sensitive issues
• Excellent organisational skills to coordinate daily team activities
• Able to demonstrate personal motivation and drive to deliver results
• You will be engaging and have a positive approach, demonstrating an awareness of personal brand and impact and have a great team spirit
• Emotionally intelligent; a team player with exceptional listening and communication skills
• Experience of working with various software, operational platforms and tools
• System minded, able to pick-up and integrate with new systems or processes and data reporting
• Proven work experience as Operations Manager or similar role
• Customer Service Management experience
• Outstanding line management experience with proven Leadership ability

Salary: £45,000 £50,000

Benefits: To be discussed further at interview stage

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