Customer service Representative

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Job description

Exciting Customer Service opportunity in the Bedfordshire area

Our client is seeking motivated and customer-focused individuals to join their team as Customer Service Representatives. If you're passionate about helping people, have excellent communication skills, and thrive in a fast-paced environment, then this role is for you.
Responsibilities:

• Handle inbound calls, emails, and chats from customers with professionalism and empathy.
• Assist customers with inquiries, account issues, and product-related questions.
• Provide accurate information and resolve customer concerns efficiently.
• Maintain detailed records of interactions and follow up as needed.
• Collaborate with team members to improve processes and enhance customer satisfaction.

What you'll need to succeed

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to multitask and work effectively in a dynamic environment.
• Previous experience in a call centre or office-based customer service role is a plus.
• Proficiency in using CRM software and other relevant tools.

What you'll get in return

• Competitive compensation and benefits package.
• Hybrid working policy
• Opportunities for growth and career advancement.
• Supportive and inclusive work environment.
• Make a difference by helping our customers every day!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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