Parts & Service Coordinator

---

Job description

Ellis Mason are working exclusively with a well recognised, local business based close to Biggleswade, to help them find a PARTS & SERVICE COORDINATOR.

This role is the first point of contact for customers in a small team of two. The PARTS & SERVICE COORDINATOR is responsible for meet & greet responsibilities ,answering incoming calls and administering all new bookings.

For the role of PARTS & SERVICE COORDINATOR, you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the booking and sales process. This is a fast paced role that requires someone who can multi-task, as well as prioritise your tasks in an ever-changing work environment.

THE SALARY & BENEFITS

• Salary circa £28,000-£33,000 per annum, dependent on experience.
• Monday to Friday office hours of 9 am - 5.30pm on a permanent, full-time basis
• Full training
• 20 days holiday plus 8 bank holidays
• Government pension scheme
• Free on-site parking

THE JOB

The main duties included within the role of the PARTS & SERVICE COORDINATOR, are:

• Face to face meet & greet
• Answering incoming customer calls, handling each booking or order in a friendly and professional manner
• Completing the set up of new customers on the in-house system
• Working with colleagues to gain pricing information for quotes
• Contacting customers to gain approval on quotes
• Communicating with internal colleagues to gain correct products for orders
• Carrying out stock orders
• Handling the return process
• Keeping customers informed of delays or order timelines
• Managing a team diary
• Flexibility in assisting with out of office duties such as local product collections
• General office house-keeping duties; tidying or cleaning the office, stocking the fridge with milk, etc

<!– job description page –>