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Application Support Engineer

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IT Talent Solutions Ltd

2024-11-15 14:36:54

salary: 38000.00 British Pound . GBP Annual

Job location Slough, Berkshire, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Application Support Analyst

Roles & Responsibilities

  • Handle incoming support calls from customers, offering assistance and resolving issues.
  • Monitor and respond to support tickets within the agreed SLAs.
  • Analyse, diagnose, and resolve technical issues; escalate to the development team when necessary.
  • Manage and track support issues using Jira until resolution.
  • Install and customize applications for new clients.
  • Conduct training sessions to onboard new users.
  • Test bug fixes provided by the development team before delivering to customers.

Qualifications & Experience

  • Passion for excellence and a strong interest in emerging technologies.
  • Enthusiastic, hands-on learner who picks up new skills quickly.
  • Familiarity and experience with:
    • SQL
    • Windows OS
    • Databases
    • Web Servers
    • Remote access tools
  • Experience with Jira (preferred but not required).
  • Able to work independently with minimal supervision.
  • Excellent communication and interpersonal skills; comfortable in an agile, fast-paced environment.

You must possess excellent communication skills couple with a driving licence.

Inform a friend!

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