Housing Allocations Team Lead

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Job description

Allocations Team Leader

We are looking for a motivated and experienced Allocations Team Leader to join our clients Housing Allocations team. This role is pivotal in managing the housing register, ensuring that social housing allocations are fair, legal, and in line with statutory requirements. You will supervise a team of allocations officers, ensuring the effective delivery of housing services to those in need, while maintaining excellent customer service and performance standards.

Key Responsibilities:
Lead and manage a team responsible for determining eligibility for social housing, ensuring the legality of all allocations.
Oversee social housing lettings, including nominations to Registered Providers and council stock.
Support staff through complex housing cases, providing guidance and leadership.
Ensure compliance with housing policies, health and safety regulations, and data protection laws.
Maintain accurate records and produce performance reports on voids, lettings, and the housing register.
Work collaboratively with Registered Providers, ensuring correct nomination rights and managing partnerships.
Address any performance or HR-related issues within the team, including sickness and leave management.
Attend management and multi-agency meetings, deputising for the Interim Allocations and Rough Sleeping Lead when required.
Support service improvement initiatives and manage change within the team.

What We're Looking For:
Proven experience managing staff in a pressurized customer service environment, preferably in housing allocations, with a focus on vulnerable clients.
Strong leadership, communication, and organisational skills, with the ability to provide clear guidance, manage performance, and support staff development.
In-depth understanding of housing and homelessness legislation, along with experience managing social housing applications and lettings.
A Level or equivalent education, with evidence of continuous professional development. A relevant housing qualification is desirable.
A full UK driving licence and access to a vehicle for work purposes.

Candidates must have the right to work in the UK to be considered for this role

What you need to do now:
If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW

FOOTNOTE:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Zubair at Carrington West on (phone number removed) for more information.
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us.

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