Senior Software Engineer - Customer Support

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Job description

Details of the role:

• Senior Software Engineer - Customer Support - (Real-time systems)
• 6 month contract
• Based near Reading - 3 days per week in office, 2 from home
• 65 p/h
• Must be eligible to achieve security clearance requirements

The Energy Division at ARM is currently recruiting for an experienced Software Engineer to join our client, who are an established Global Leader within Renewable Energy Power Generation.

As a Senior AEMS Software Engineer delivering customer support for the business's digital solutions, your role involves developing solutions to improve products and resolve customer issues related to software, databases, and IT systems.

The engineer will contribute to the product deployment pipeline and ensure a strong process for quality assurance and automation. In this position, the engineer will serve as a technical expert, offering guidance and support to customers on the AEMS Reliance digital solutions.

What your role will look like:

• Work with customers to gather information, investigate, diagnose, and resolve complex issues.
• Provide software engineering support for incoming tickets across various modules in the product.
• Research and troubleshoot issues involving all aspects of the solutions, including but not limited to configuration, user interface, network and communication connectivity and performance.
• Develop fixes and products enhancement in collaboration with other GE Vernova teams.
• Read and understand complex application software codes and suggest fixes to resolve support issues.
• Perform the regular build deployment activities, Orchestrates the deployment process and guides the application through different environments until it reaches production.
• Handle out of hours 24/7 emergency support.
• Facilitating the relationship between customer and 3rd party vendors with whom the customer contracts directly.
• Travel to customer sites at least three times per week in the region as required.
• In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.

What do you need to succeed?

• C++, C, Java, Linux (red hat), Oracle, Kubernetes (nice to have)
• Experience with SCADA or similar power transmission
• Must be able to attend client site 3 days a week near Reading
• Ability to achieve security clearance
• The existing right to work in the UK
• Relevant industry qualifications

For more information please contact

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

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