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Complaints Administrator

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Niyaa People Ltd 19.00 British Pound . GBP Per hour

2024-10-04 13:33:59

Job location Birmingham City, Birmingham, United Kingdom

Job type: contract

Job industry: Administration

Job description

We are looking for an experienced Complaints administrator to join the team of an established housing association in the West Midlands offering a great opportunity, hybrid working and easily accessible public transport links.

Complaints Administrator
Mon- Fri/ 37 hrs
Birmingham
Temporary
17-19ph paid weekly

As a Complaints Administrator, you will be:

  • Managing the complaints inbox
  • Responding to a high volume of tenant enquiries, ensuring complaints are dealt with promptly
  • Providing updates to tenants on complaints by phone and by letter
  • Liaising with teams across the business to coordinate information relating to complaints
  • Updating excel trackers and using other IT systems

To be successful as a Complaints Administrator, you need:
  • Strong admin skills
  • To have a good understanding of excel
  • Ability to develop stakeholder relationships
  • To be able to communicate well with customers, ensuring good customer service at all times

If this is of interest, please apply directly to this advert or contact Megan on (phone number removed)

Inform a friend!

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