Service Administrator

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Job description

Job Title: Service Administrator
Location: Milton Keynes
Salary: 26,000 - 32,500

Summary of the Role:

We are looking for a detail-oriented and proactive Service Administrator to join a dynamic team in Milton Keynes. In this role, you will be essential in managing administrative tasks and coordinating activities within the service department to ensure efficient operations.

Key Responsibilities:

• Handle incoming service requests, providing timely updates and communication to customers regarding scheduling.
• Maintain comprehensive records of service-related activities, ensuring accurate documentation for invoicing and customer interactions.
• Coordinate with technicians to optimize resource allocation and service delivery.
• Generating service reports and analysing data to enhance operational efficiency.
• Address customer inquiries and concerns professionally to ensure satisfaction.
• Collaborate with various teams to support departmental goals and initiatives.
• General administrative tasks (data entry, filing, and managing correspondence)

Key Requirements:

• Experience with SAP is essential
• Experience in a service administration or customer-facing role
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills.
• Familiarity with CRM and ERP systems, and other office standard software
• High attention to detail and a dedication to accuracy.
• Capability to work both independently and as part of a collaborative team.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

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