Account Director

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Job description

We have an exciting opportunity for an Account Director to join our fast-growing client in Cambridge.

MFK Recruitment has successfully recruited 39 individuals to this company in the past 5 years, 29 are still with the company too! Our client is well known for retaining their employees, due to the culture and career progression opportunities.

Hybrid working is in play with visits to their office in Cambridge required, it is also essential for the successful Account Director to own a vehicle as there will be some travel to meet clients in the South of England.

The annual salary for this role is £50,000 - £55,000 with double OTE.

Account Director Role Profile:

Our client is on a dynamic expansion path within the commercial sector, providing comprehensive Managed IT Services to a growing portfolio of strategic business clients. Our services are designed to drive digital transformation across various industries by leveraging cutting-edge Cloud solutions, robust network infrastructure, and a diverse array of business-oriented hardware and software technologies.

We are in search of a seasoned Key Account Director to enhance our fast-paced commercial department, adept at fostering and expanding our key strategic customer relationships within the business sector. The role entails engaging closely with senior stakeholders from diverse industries to lead strategic development initiatives that deliver substantial and enduring IT impact for businesses, while optimising the company's wallet share across an extensive spectrum of business solutions.

The ideal candidate will exhibit a profound comprehension of the MSP operating environment within the commercial sector, backed by a minimum of 5 years experience in a comparable capacity. The candidate should also have a proven track record of cultivating and sustaining positive customer relationships. We are looking for a professional with exceptional planning and leadership skills, capable of guiding and supervising Account Managers and Account Executives, with a strategic and client-focused approach to service delivery.

Account Director Day-To-Day Responsibilities:

• Client Relationship Management: Establish and nurture strong, enduring relationships with key business clients, serving as the primary point of contact to fulfil and surpass their requirements.
• Strategic Planning: Formulate and execute strategic account plans to secure client contentment and drive business expansion objectives. This includes comprehending the distinct needs of businesses and customising IT solutions to align with their goals.
• Collaboration: Collaborate intimately with cross-functional teams, including sales, marketing, and technical support, to ensure a unified strategy in managing and advancing key accounts.
• Contract Negotiation: Spearhead contract negotiations and finalise agreements to maximise profitability while guaranteeing the provision of premium IT services that cater to the specific demands of business clients.
• Performance Monitoring: Monitor and report on key account metrics, delivering consistent updates to both internal and external stakeholders on the status of initiatives and the overall vitality of the client relationship.
• Budget Management: Oversee account budgets, ensuring that financial objectives are achieved and resources are allocated to meet client needs.
• Client Advocacy: Serve as a champion for the client within the organisation, making certain that their insights and requirements are conveyed and addressed by the pertinent teams.
• Project Oversight: Aid in the successful execution of IT projects and services, ensuring they are appropriately scoped, sold, and delivered with an emphasis on excellence from the outset.
• Issue Resolution: Act as a point of escalation and guarantee that any critical requests or escalations are managed by the relevant teams and that a prompt resolution is attained to uphold client satisfaction

Account Director Personal Attributes:

• Strong Communication Skills: The ability to clearly and effectively communicate with clients, team members, and stakeholders is essential. This includes both verbal and written communication, ensuring clarity and precision in all business interactions.
• Customer-Centric Empathy: A profound understanding of and empathy for the needs and challenges faced by businesses, ensuring that solutions are customised to meet their unique operational requirements.
• Leadership and Influence: The capacity to lead and motivate both internal teams and clients, propelling projects forward and securing alignment with strategic business objectives.
• Adaptability and Flexibility: The ability to adjust to evolving business landscapes and client demands, maintaining agility in response to new challenges and opportunities.
• Strategic Business Thinking: The skill to envision long-term and strategically, comprehending the broader context of the commercial sector and positioning the company s services for optimal impact.
• Relationship-Building: Robust interpersonal abilities to cultivate and sustain positive relationships with key business clients, fostering trust and long-term loyalty.
• Resilience and Persistence: The fortitude to stay resilient and persistent despite obstacles, maintaining a constructive outlook and a commitment to achieving success.
• Attention to Detail: A meticulous approach to account management, ensuring that all facets of service delivery adhere to the highest standards of excellence.
• Passion for Technology and Business Innovation: A genuine enthusiasm for technology and its potential to drive business growth and operational efficiency.

Account Director Experience:

• Experience: At least 5 years of progressive leadership experience in account management or business development is required. Experience within the IT sector is essential, particularly in managing strategic business accounts. Familiarity with commercial business operations, financial management, and market dynamics is crucial. Exposure to technology solutions and services relevant to businesses is preferred.

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