Parking and Shop Mobility Assistant

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Job description

Parking and Shop Mobility Assistant (PART TIME)

Location: CB2 3NA
Start Date: ASAP
Contract Duration: 3+ months
Pay Rate: 14.84 per hour
Shift Pattern:

• Week 1: Monday, Tuesday, Saturday, Sunday (6 hours per day - 24 hours/week)
• Week 2: Wednesday, Thursday, Friday (6 hours per day - 18 hours/week)

Job Overview:

We are looking for a dedicated and customer-focused individual to join our team as a Parking and Shopmobility Assistant. This role supports the efficient operation of the Council's Parking and Shopmobility Services, ensuring excellent customer service for the public at peak periods.

Key Responsibilities:

1. Assist in operating off-street car parks using computerised management systems.
2. Support the Shopmobility Scheme by issuing mobility equipment, assessing users, handling bookings, answering inquiries, and maintaining equipment.
3. Instruct customers on the safe use of mobility equipment, ensuring they are competent and confident.
4. Assist Dial A Ride customers using the Shopmobility service, providing transportation from designated city centre pick-up points.
5. Patrol and inspect off-street pay-and-display and pay-on-foot multi-story car parks in line with legislation, policies, and technical standards.
6. Perform routine checks on parking machines, including pay-on-foot and pay-and-display equipment.
7. Carry out first-line maintenance tasks, such as replenishing tickets, clearing coin jams, and reporting significant faults to the supervisor or deputy manager.
8. Report any equipment breakdowns, faults, or vandalism promptly.
9. Provide courteous and helpful service to the public, addressing queries via face-to-face interaction, intercom, phone, or email, in accordance with the Council's Customer Care policy.

Requirements:

• Strong customer service skills, with the ability to interact positively with the public.
• Basic technical skills for first-line maintenance of parking equipment.
• Ability to work independently and as part of a team.
• Flexibility to adapt to shift patterns and location changes as needed.

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