Workplace Manager

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Job description

JOB DESCRIPTION

Job title Workplace Manager

Business sector UKS

Client Gilead Science

Location Granta Park, Cambridge

Purpose of the job

Are you motivated to work for the world's leading provider of workplace services? Do you accept the challenge of managing their office space near Cambridge for a Global Life Sciences business? CBRE are currently recruiting for a passionate and service-driven workplace professional to deliver best in class services to a high-profile client site.

The individual will need to demonstrate experience of leadership, management, development of a site on a defined contract, ensuring financial, QSHE and operational commitments are met and exceeded. A key appointment within the contract structure this position requires an individual to be a strong leader with strong front of house experience.

Client

The Client is a global life sciences business at the forefront of developing life-changing medicines for over 30 years. The site is the licensing office for the UK business, so is a visible and high-profile site demanding a meticulous eye for detail, strong communication skills and efficient site operations.

Key Responsibilities

1 Provide leadership to the site team and ensure that contractual commitments are met and exceeded in line with agreed client SLA's & KPI's.

2 Ensuring business policies and processes are effectively communicated and implemented at site level.

3 Ensure the provision of healthy and safe working conditions and that both the Client's and CBRE health and safety policy and process is effectively implemented across both CBRE services and subcontractor activities and are regularly reviewed. This will include keeping logbooks related to tasks compliant and the management of hazard/incident reporting.

4 Ensure optimum staffing structures operate the specified, balancing cost reduction with the delivery of service excellence.

5 Ensure site is staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Ensure structures support peaks and troughs in workload, and disaster recovery.

6 Working with other operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.

7 Work with the Client to support the 'return to site' planning and the continued development and improvement of the workspace through new initiatives and innovations to help facilitate new, more flexible ways of working.

8 Development of site financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Feeding into CBRE and Gilead finance systems.

9 Complete weekly BU Financial Report and Monthly Site Review reports to a high standard and in a timely manner.

10 Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

11 Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

12 Maintain people records such as new starters, leavers and any changes in staff at site.

13 Identify needs/assist in arranging training for all team members either on or off site

14 Management of Concept (CAFM) System and reporting for site including management and site control of all Helpdesk calls/tickets and the day to day running and tracking of all reactive tasks. Managing onsite requests/facilities mailbox.

15 Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

16 Ensuring the cleaning standards to the building are being met and costs controlled in line with budget in conjunction with cleaning team.

17 Prioritising and delegating reactive and planned preventative maintenance tasks to the maintenance team and supply chain partners ensuring optimum levels of service delivery are being achieved.

18 To manage the delivery of site services including post, reception, free-issue, stationary and general office services.

19 Manage the process of meeting room set ups in line with client requirement.

20 Mange small projects on site.

21 Other associated tasks as directed by line management.

22 Site based role.

Accountabilities

Reporting to CBRE Account Manager.

Accountable day-to-day to the relevant client contacts.

Line management responsibility for site team and indirectly for relevant sub-contractors including adherence to relevant QHSE guidance and legislation.

Financial responsibility for the delivery of planned commitments for the site.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

About CBRE

CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.

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