Internal Account Manager

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Job description

Internal Account Manager

Do you enjoy working with people? Do you get a buzz off providing an excellent level of customer service? Why not join our internal sales team, working as an Internal Account Manager at our St Neots site- apply now!

Suitable candidates may have carried job titles such as: Customer Service Representative, Customer Service Co-Ordinator.

Key Responsibilities

• To ensure that all customer orders, quotations, CAD requirements, queries, complaints etc. are processed as quickly and efficiently as possible; the target being the day of receipt, any exceptions to be agreed by the Sales Office Manager or Sales Office Supervisor
• To be the focal point for all contact from customers within a given customer portfolio relating to any issues
• To receive and action communications from customers and other departments, whether relating to IAM's own customer portfolio or not. Additionally, to inform colleagues and/or customers of any developments in activities that the IAM is aware of
• Working independently and seeking guidance from Manager/Supervisor/other departments when necessary
• To input and feed back to customers, details of work in progress, using the daily production plan; check and follow up any commitments made to customers or other Coveris departments to ensure promises are being met; bringing any anomalies to the attention of the Office Manager, External Sales Manager and customer
• Pre-empt issues through effective communication; advise production of short lead time print requirements within lead time standards, negotiating as long a lead-time as possible. This includes notifying production of new launch activity
• Effectively manage stock levels and alert the External Account Manager to any potential non-recoverable stock write off costs
• To ensure that customer pricing is effectively maintained and the accuracy of information appearing on invoices, so that it conforms with customer contract agreements
• Ability to plan and fully understand workload on a short, medium and longer term basis, pro-actively manage critical path timings for launches and keep the Supervisor or Office Manager informed of any actual or potential activity adverse or otherwise, having an effect on the Sales Office or Company
• Understand the operational model and constraints to ensure effective delivery of redesign lines, particularly during peak periods of activity
• Ensure that the "housekeeping" is up to date
• Invoicing to be completed on a daily basis - the target being within 2 working days of despatch. This includes, all 'extras' such as originations, cutters and delivery charges to be invoiced
• To provide cover for answering phones as and when reception requires and provide back up to colleagues on their accounts during periods of absence

Person Specification - Who you need to be

• Excellent communicator (written and verbal) at all times
• Great attention to detail
• Excellent project management skills
• Strategic and innovative thinker
• Organised and calm under pressure
• Friendly, approachable and flexible - a team player
• Professional - promoting Coveris with professionalism at all times
• Proactive, positive, enthusiastic - demonstrates "can do" attitude
• Commercially aware
• Confident
• Smart Appearance
• Travel may be required therefore current, clean driving licence an advantage

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