Administrator - Customer Services

Job description

Job Title: Customer Services Administrator

Location: Chester - a minutes walk from the train station

Remuneration: 25,000 per year

Contract Details: Permanent, full-time

Are you a detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy providing exceptional service? Our client, a leading finance organisation in the industry, is seeking a motivated Customer Service Administrator to join their team.

Responsibilities:

• Support the sales team in delivering the business plan by receiving finance proposals from the broker network and entering them into the CRM system.
• Perform all necessary due diligence checks on companies and individuals during the onboarding journey.
• Investigate any queries and escalate them to the compliance area if required.
• Generate finance and security documentation and ensure deals progress smoothly.
• Demonstrate first-class communication skills to deliver exceptional service to customers and broker networks.

Key Responsibilities:

• Transfer data accurately from the broker network to the CRM system, paying close attention to detail.
• Conduct personal identity checks and fraud screenings when necessary.
• Verify business credit and perform necessary verification checks.
• Identify potentially fraudulent activity or vulnerable customer requirements and report and escalate as per policy and regulatory procedures.
• Prepare legal documentation, including finance agreements and security documents.
• Complete bank verification process.
• Follow processes accurately and in a timely manner to meet service level agreements.
• Manage cases from start to finish, adhering to due diligence procedures.
• Prepare and send out executed documentation promptly.
• Resolve broker queries efficiently and effectively, providing excellent customer service.
• Communicate effectively, tailoring communication to different audiences.
• Conduct research to understand query backgrounds and respond appropriately.
• Escalate issues or communicate with the Asset Finance Operations Manager when necessary.
• Build strong relationships with the broker network, demonstrating a practical and positive attitude.
• Connect with customers professionally and build rapport with them.
• Stay updated with required training and regulatory requirements, applying knowledge to day-to-day activities.
• Foster positive relationships with the Asset Finance Sales Team and Relationship Managers.
• Identify new system functionality and work with the IT team for implementation.
• Participate in user acceptance testing.
• Contribute to the development of a diverse and inclusive culture.

Minimum Skills/Experience:

• Degree or equivalent relevant qualification.
• Strong communication skills and ability to provide a high-quality service.
• Exceptional attention to detail.
• Reliable and honest.

If you are ready to join a dynamic team and make a positive impact in the finance industry, apply now! Our client offers competitive remuneration and opportunities for professional growth. Don't miss out on this exciting opportunity - send us your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.