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Customer Service Administrator

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HAYS

2024-09-22 20:30:33

Job location Dungannon, County Tyrone, United Kingdom

Job type: fulltime

Job industry: Administration

Job description

Customer service administrator - Dungannon

Customer service administrator - Dungannon

Your new company
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. They are a very innovative ambitious company and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work is Monday-Thursday 8.30-5.30 and Friday 8.30-1.30. Salary negotiable.

Your new role

  • Deal directly with customers either by telephone, electronically or face to face
  • Take customers orders and process orders onto a bespoke system
  • Help customers use our online portal and process orders
  • Ownership of queries and projects
  • Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
  • Learn how to utilise our databases to improve customer satisfaction
  • Internal and external reporting
  • Oversight of operations to ensure client SLA's are being achieved
  • Work with other departments to provide support and meet deadlines


What you'll need to succeed

  • Customer focused
  • Strong attention to detail
  • Professional and presentable - Good telephone manner
  • Good team worker
  • Can cope well under pressure of deadlines
  • Flexible and highly motivated
  • Good knowledge of Microsoft Office programs (Excel, Word)
  • Good Knowledge of IT systems


What you'll get in return
You will be offered an excellent salary, opportunity to work for a great employer that invests in its people and excellent career progression.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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