Housing Officer

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Job description

Position: Temporary Housing Officer (Hybrid)

Location: Dorchester, Dorset Council (Hybrid )

Contract: 6-month Temporary Contract

Pay Rate: 22 - 24 per hour

Role Overview:

This role involves managing Dorset Council's temporary accommodation services, supporting clients in emergency housing, and collaborating with landlords, contractors, and other stakeholders. As a Housing Officer, you'll play a vital role in ensuring clients have safe, well-managed housing, addressing tenancy issues, and assisting vulnerable individuals through their transition to stable accommodations.

Key Responsibilities:

• Accommodation Management: Maintain the quality and safety of properties through regular inspections, coordinating repairs, and monitoring voids to ensure units are ready for new clients.
• Tenancy and Financial Oversight: Oversee tenancy agreements, manage rent collection, and pursue outstanding payments to support income management.
• Client and Partner Engagement: Serve as a point of contact for clients, landlords, and contractors, conducting visits to ensure accommodation standards are maintained.
• Client Placement Coordination: Arrange and oversee placements for clients in emergency accommodations and support their transition out of temporary housing as needed.
• Issue Resolution: Address and resolve complaints and anti-social behaviour, working with relevant services to manage issues effectively.
• Health and Safety Compliance: Conduct necessary safety checks and ensure accommodations meet all health and safety standards.

Requirements:

• Education: Minimum of three GCSEs (or equivalent) including Maths and English; Chartered Institute of Housing Level 4 qualification or a willingness to obtain it.
• Experience: Demonstrated experience in housing management, property maintenance, income recovery, and collaborative work with external partners, ideally within a council or social housing environment.
• Skills: Excellent communication and interpersonal skills, high attention to detail, numeracy, and the ability to manage multiple priorities effectively.
• Technology: Proficiency in Microsoft Office and relevant housing management systems.
• Driving Requirement: This position requires regular travel; candidates must hold a valid driver's license and have access to a vehicle.

Preferred Qualifications:

• Knowledge of housing benefits, welfare programs, and applicable housing legislation.
• Familiarity with support services and housing options for individuals in need.

Additional Notes:

• Hybrid Working: Combination of remote work and office presence in Dorchester, as needed.
• Background Check: Successful candidates will require a basic DBS check.

Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

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