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Aftersales Advisor

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2024-11-15 16:36:52

Job location Newry, Down, United Kingdom

Job type: fulltime

Job industry: Administration

Job description

Aftersales Advisor - Newry

Aftersales Advisor - Newry

Your new company
Do not wait for this job to pass you by. This is an amazing opportunity to join an award-winning global company based in Newry.
This company is a very well established successful company having been in business for over 20 years and have gone from strength to strength and are now a market leader supplying their products globally. This is a very exciting time to join this company as once again they have expansion plans. Due to expansion they are recruiting for a Aftersales Advisor. The hours of work are Monday to Thursday 8.30-5.30 and Friday 8.30-4.15. Salary is 28k-30k.
The Role:
As Aftersales advisor duties include:

  • Respond promptly to customer enquiries relating to service, repairs and spare parts
  • Ensure effective communication regarding price quotes, lead times etc
  • Enter parts and warranty sales orders onto the computerised sales order processing system in a accurate and timely manner
  • Work cross-departmentally to solve solutions to common problems for customers and dealers
  • Process orders through to despatch and invoicing to include booking transport
  • Issue job instructions to field engineers and follow through to ensure work is completed.
  • Facilitate customer payment for non-credit customers
  • Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times.
  • Build and maintain strong, long-lasting customer relationships
  • Conduct customer satisfaction surveys and gather feedback to improve services
  • Address and resolve customer complaints and issues promptly and effectively.
  • What you'll get in return
    You will receive an excellent salary up to 30k, 29 days holidays, great working environment, opportunity to join a expanding global business.

    What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #

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