Customer Logistics Team Leader

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Job description

I am currently recruiting for a Customer Logistics Team Leader to join an exciting dynamic drinks business based in Edinburgh. This is crucial role in ensuring seamless logistics and superior customer service.

As the Customer Logistics Team Leader, you will manage the end-to-end logistics process to ensure the timely and accurate delivery of products to customers. You will lead a team responsible for order processing, inventory management, and customer communication, while working closely with various departments including production, distribution, and sales to ensure optimal service levels.

Key responsibilities:

• Lead and manage the customer logistics team, ensuring high performance and accountability.
• Oversee the entire international logistics process, from order intake to delivery, ensuring timely and accurate fulfilment.
• Collaborate with internal teams to optimise inventory and delivery schedules.
• Handle customer queries and resolve issues regarding deliveries, stock availability, and order tracking.
• Monitor and report on key performance metrics (KPIs) such as on-time deliveries, customer satisfaction, and cost efficiency.
• Implement continuous improvement initiatives to streamline processes, reduce costs, and enhance service.
• Provide training, development, and support to team members to foster a positive and productive work environment.

Successful candidate:

• Proven experience in international logistics, shipping, or distribution within the drinks industry is essential.
• Demonstrated ability to lead and manage a team, fostering a collaborative and high-performance culture
• Expertise in import/export processes and regulations for international shipments
• Strong communication and negotiation skills to liaise with suppliers, customers, and internal stakeholders

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