Quality Assistant Manager

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Job description

Role : Quality Assitsant Manager for growing cross border e-commerce logistics specialist

We are looking for someone who fully embraces 'best in class' service to help manage our growing and friendly team. Our client pride themelves in making a difference to their customers and to be a step above the competition in their quality, care and attention.

You will monitor 100% of the customers parcels throughout the whole process, monitoring all touch points including flight delays, clearance issues and updates, final mile delivery etc

The role is Mon-Fri 9am-5.30pm with a 1-hour unpaid lunch-break.

Please note this is a remote role, so you must be comfortable working from home & have your own internet connection & office furniture (computer equipment will be provided by the company). Occasional travel into office/meeting location will also be required. Ideally South East based, as the majority of the Team of 8 are based in Essex.

The responsibilities of the Quality Assistant Manager include:
- Lead, motivate and support a team of Quality Analysts to achieve their full potential
- Monthly 1:1s mentor, coach and inspire team members to achieve success
- Set and monitor the team's work schedules to ensure tasks are completed daily, managing overtime where necessary (including the team's weekend cover)
- Provide annual leave and sickness cover to the Senior Network and Quality Manager
- Manage the internal Outlook inbox, prioritizing urgent tasks and managing accordingly
- Act as an escalation point, to take ownership and be proactive in achieving solutions
- Ensure 'best in class' Quality is being delivered to our clients customers
- Issuing Service Alerts internally when performance will be impacted, ensuring they are kept up to date and resolved in a timely manner
- Oversee performance with our carriers, monitoring trends and picking up on discrepancies taking action if falling out of schedule.
- Assisting the Senior Network and Quality Manager on managing escalations, projects, reporting and attending meetings where required
- Willing to undertake any other duties in relation to the Quality team as may be reasonably required

Essential attributes:
- Previous experience in Quality preferred but not essential
- Genuine passion for Quality and analysing trends
- Prevous experience working within a cross border international e-commerce environment
- Great attention to detail
- Excellent listening, questioning and communication skills
- Ability to lead and motivate staff, coaching and mentoring them to achieve their full potential
- Ability to work under pressure, remaining professional and positive
- Pro-active approach to problem solving and decision making
- Attention to detail, checking systems and spotting discrepancies
- Ability to prioritise and multi-task
- Ability to handle escalations and projects without fear of challenge or change
- Flexible & resilient team player. You will be expected to adopt a sleeves-rolled-up attitude
- Proficient computer skills (Outlook, Word, Excel, Internet usage etc.)

Salary 35,000 to 40,000
25 Days holiday
Pension

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