Fleet Aftermarket Support Manager

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Job description

We have an exciting new opportunity for a Fleet Aftermarket Support Manager who thrives in a fastpaced, exciting, and dynamic organisation. As a key member of the Fleet Aftermarket team, we are looking for an experienced professional with a passion for building relationships and enhancing customer service. We are looking for real Go-getter attitude. You thrive on Problem Solving, never accepting face value, but get to the root cause of the challenge and can present your solutions.

As the fleet market becomes increasingly competitive on product and price, Ford Fleet will continue to strive for differentiation through excellence of service to fleet customers, and in particular CV fleet customers. Fleet Aftermarket plays a vital part in providing the reassurance and convenience of professional aftermarket support to Ford's largest customers under the banner of Ford Pro.

Specific Responsibilities include:

• Support fleet sales in delivering speedy resolutions to aftermarket concerns and systemic issues raised by fleet customers.
• Raise Emerging Concerns - Voice of Customer and insight driving QSF metrics as necessary through established channels.
• Support fleet sales with aftermarket tender input as maybe required from time to time.
• Promote the use of the Ford Liive Centre by fleets for all single VIN cases.
• Support Sales Business Manager's with aligned fleets
• Support assigned service growth fleets to achieve their service growth objectives.
• Support assigned IHW fleets to ensure their continuous and smooth operation with managing IHW.
• Identifying and exploiting opportunities for parts sales growth and Authorised Repairer service growth where possible.
• Support Ford Pro Events

Your profile:

• Customer focused with the ability to develop strong relationships
• Drive for results / Self-starter with the ability to remain focused and pursue issues to a resolution
• Good communicator with competent written, verbal and particularly presentation skills
• Excellent organisational skills, ability to deal with a variety of competing tasks simultaneously
• Ability to work both independently and as part of a team.
• Comfortable working under pressure to manage key deliverables against hard deadlines
• Ford product, technical and warranty knowledge an advantage
• Competent use of Microsoft Office suite
• A current and valid full driving license is essential

Working pattern and location:

• Full time (Monday Friday)
• Based within commuting distance to Ford Dunton, Basildon, Essex
• Hybrid working with Minimum 2 Days in office
• Some travel within UK may be required including overnight (Fully Expensed)

What we can offer you:

• Competitive Salary up to £42,500 depending on experience
• Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on
• everyday purchases as well as exclusive discounts on car purchases.
• Potential to progress within the company, with global opportunities updated regularly.

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