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Customer Service Advisor

This exciting opportunity will be based in Loughton with the opportunity of hybrid working.

You will join us on a full-time basis in return for a salary between 24,000 to 26,000 per annum. Salary will reflect your skills and knowledge.

You will also receive other benefits including:

Your role and responsibilities:

Dealing with queries via phone and email, communicating primarily with tenants of Council accommodation but also other residents, suppliers and contractors
Deal with any queries and any associated telephone calls and correspondence
Collaborate as one team with the Resource Planners, Customer Experience Assistant
Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
Assist as required with documentation and administration within the Repairs Service
Logging and authorising decorating vouchers for void properties
Maintaining other records and statistics as required
Ensure confidentiality and adhere to GDPR regulations at all times

What you will bring to the team:

Knowledge and skills:

General maintenance and repairs knowledge and able to plan works on a trade related basis
General maintenance and repairs knowledge advantageous, but not essential
Good communication and interpersonal skills
To maintain an effective and professional approach at all times
Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services
Strong planning and organisational skills
Provide advice and guidance to customers