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German speaking 2nd line Technical Support

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FRENCH SELECTION

2024-05-07 21:32:23

Job location Dunfermline, Fife, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

FRENCH SELECTION UK
German speaking 2nd line Technical Support
Salary: Up to £34,000 p.a. + Benefits
Location: Rosyth, Scotland
At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
Ref: 8128GIS

Hybrid working

VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference: 8128GIS
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established provider in the scientific field.

Main duties:
To provide technical networking support, fault diagnosis and resolutions.

The Role:
To provide remote troubleshooting and resolution of software and network errors
To complete data migrations after upgrades
To provide troubleshooting of network issues and log cases following SLA
To manage and resolve complex networking issues escalated from 1st line colleagues
To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues
To remotely assist customers with the installation of new or upgraded software
To follow the ticketing system to monitor and escalate issues appropriately

The Candidate:
Fluency in German (written and spoken) is essential
Previous experience in technical support in Networking, Hardware and Software
Previous experience in Windows OS, MS Access and SQL databases
Problem-solving and excellent communication skills
IT literate

Salary: Up to £34,000 p.a. + Benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.


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