Centre Administrator

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Job description

ABOUT US

Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.

JOB DESCRIPTION

The Centre Administrator has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.

Primary objectives for the Centre Administrator will be:

• To ensure the provision of a proficient secretarial and administrative support service to the Centre Manager/Operations Team coupled with the efficient day-to-day running of the administration office.

• To ensure the administration and reception team provide excellent customer care to all users of the facility.

The Centre Administrator will focus day to day on the following tasks:

• To prepare statistical and financial information for the Centre Manager and produce reports as required.

• To prepare, process and monitor all invoices raised by the contract office prior to sending to Head Office for payment.

• To maintain all office stationery and other office consumable levels, arranging for replenishment through external suppliers when appropriate.

• To prepare the weekly wage report for the Payroll Department.

• To maintain accurate staff personnel records, including recruitment correspondence, terms and conditions, training and induction, holiday and sickness records etc.

• To resolve employee queries regarding wages, holidays and terms and conditions of employment.

• To file all correspondence in a timely manner including inputting on to computerised systems where appropriate.

• To undertake other duties as may reasonably be required.

• Effectively manage all facility hire bookings across two sites including initial contact, pricing structure, invoicing and adjustments

• Building relationships with clients to ensure repeat business is secured

THE CANDIDATE

Qualifications, Skills and Knowledge

• The candidate will preferably hold GCSE Maths and English Grade C or above, or a similar qualification.

• Experience in the Leisure or Hospitality Sector is desirable but not essential.

• The candidate will have demonstrable administrative and supervisory skills.

• The ability to speak Welsh is desirable but not essential

Personal

Among the personal characteristics sought the applicant:

• Must be able to use excel, word and Google suite to an intermediate level.

• Must be able to maintain a high level of confidentiality.

• Must be able to demonstrate excellent organisational skills.

• Must be able to build business relationships with customers, clients and employees.

• Must be able to communicate at different levels of the organisation.

• Must be able to meet the demands of the role by working additional hours when required.

• Must be able to demonstrate clear identification with all customer requirements.

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