Service Desk Analyst

Job description

Your new company
A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis.
Your new role
As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary.
What you'll need to succeed
The ideal candidate will have experience of the following;
- Previous work as part of a busy service desk team clearing a high volume of tickets
- Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required
- Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries
- Previous customer facing/ telephony experience
- Previous exposure to MS technologies such as M365, InTune, Azure tec

What you'll get in return
- Day rate up to 180
- 3-Month initial contract
- Industry experience with a reputable employer

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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