Workplace Host Supervisor

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Job description

Joshua Robert are working with a global company within several industries and sectors.
Aviation, Banking, Healthcare, Life Sciences, Manufacturing, Tech and Cleaning (just to name a few).

They are looking to hire a Full-Time Workplace Host Supervisor to join their team on a temp to permanent basis and starting as soon as possible, for 2 months.

Job Location: Gloucester, Gloucestershire

Working Week:
Monday to Friday 8am till 5pm

Duration: 2 months

Key Purpose:
To be the lead host that supervises a small team of individuals that provide a warm and approachable daytime workplace service, ensuring a seamless, clean and tidy workspace and assisting the clients' teams to achieve an exclusive and friendly work environment. To be an ambassador of the facilities team and coordinate and facilitate activities with the client's office spaces

Key Responsibilities & Tasks:
Main point of contact for all client's colleague on the floor; answer questions, help with requests, from
technology, events, wellness schedule, etc
• Support the Building Manager in leading your team & making decisions regarding the operational and
processes to enable the best colleague experience, and general administration to deliver a consistent
approach of workplace experience, effectively the 2nd to the Building Manager.
• Develop relationships and capture guests & colleague s individual preferences for future visits.
• Administer booking system for Visitor Management, Meeting Rooms, and Desk Bookings, within the
client s workspace & ensure set up ahead of any meetings as required.
• Ensure that clear desk policy/cleanliness is maintained throughout the office, encouraging the correct
behaviours of building users.
• Reporting of any building issues to the right teams to ensure managed correctly.
• Ensuring client s staff are kept informed & updated on progress of any issues identified / raised.
• Assist the TSB team leaders with desk management, always ensuring cleanliness and maximum
availability and ensuring your actions are in accordance with the client site guidelines and vision.
• Ensuring any & all consumable stocks are effectively managed & not overstocked.
• Manage and oversee the unlock & lock processes the building at your location ensuring that our contracts
SLA s are achieved, ensuring that the teams (and yourself) remain vigilant around security and safety for
all building users. Plus, ensure that the team provide the mail room services & deliveries to help meet the
customer s needs.
• Ensure team rotas are updated & correct, OOH requests for guarding are managed, oversee keyholding
requests and informing required client suppliers of OOH building access requirements.
• Taking ownership of your location to ensure that any & all building users feel welcomed & safe in the
workspace

Experience & Traits:
Experience:
Experience:
• Proficient in the use of the required Microsoft Office products.
• Have the relevant hospitality & customer focused service delivery.
• Excellent communications skills with all levels of client seniority.
• Good understanding of H&S requirements within the office workspace.
Traits:
• Self-starting, proactive & able to work independently with limited support.
• An open & honest communicator with excellent customer service skills.
• Takes responsibility & ownership of their deliverables & a desire to provide continuous improvement.
• Has integrity within their approach to their work & shows respect to others
with a desire to help individuals needing support, a natural host.

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