Workplace Host

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Job description

Joshua Robert are working with a global company within several industries and sectors.
Aviation, Banking, Healthcare, Life Sciences, Manufacturing, Tech and Cleaning (just to name a few).

They are looking to hire a Full-Time Workplace Host to join their team on a temp to permanent basis and starting as soon as possible, for 2 months.

Job Location: Gloucester, Gloucestershire

Working Week:
Week 1 Monday to Friday 6am - 3pm
Week 2 Monday to Friday 12.30pm - 9.30pm
Week 3 Tuesday, Wednesday, Thursday 6.30am - 5.30pm & Saturday 6.30am - 6.30pm
Rotating shift

Duration: 2 months

Key Purpose:
As a member of a small team of Workplace Hosts, to provide a warm and approachable daytime workplace service, ensuring a seamless, clean and tidy workspace and assisting the clients' teams to achieve an exclusive and friendly
work environment. To be an ambassador of the facilities team and coordinate and facilitate activities with the client's office spaces.

Key Responsibilities & Tasks:
• Main point of contact for all client's colleagues on the floor; answer questions, help with requests, from
technology, events, wellness schedule, etc
• Support the Workplace Experience Supervisor & Building Manager in the delivery of the operational
deliverables & engagement of colleagues to provide excellent customer service.
• All-purpose administration to support the delivery of a consistent service to our customers.
• Develop relationships and capture guests & colleague s individual preferences for future visits
• Administer booking system for Visitor Management, Meeting Rooms, and Desk Bookings, within the
client s workspace & ensure set up ahead of any meetings as required.
• Ensure that clear desk policy/cleanliness is maintained throughout the office, encouraging the correct
behaviours of building users, ensuring your actions are in accordance with the client site guidelines.
• Reporting of any building issues to the right teams to ensure managed correctly.
• Ensuring client s staff are kept informed & updated on progress of any issues identified / raised.
• Assist the TSB team leaders with desk management, always ensuring cleanliness and maximum availability.
• Ensuring any & all consumable stocks are effectively managed & not overstocked.
• Unlock & lock the building at your location and being vigilant around security and safety for building users.
• Provide mail room services & deliveries to help meet the customer s needs.
• Undertake security type checks as detailed within building standard operating procedures.
• Be a keyholder for the building so that the unlock & lock actions can be delivered.
• Continually develop and improve our processes that help enhance our service to our customer in the Workplace & Hosting provision.
• Taking ownership of your location to ensure that any & all building users feel welcomed & safe in the workspace.

Experience & Traits:
Experience:
• Adequate in the use of the required Microsoft Office products.
• Have the relevant hospitality & customer focused service delivery.
• Excellent communications skills with all levels of client seniority.
• Good understanding of H&S requirements within the office workspace.
Traits:
• Self-starting, proactive & able to work independently with limited support.
• An open & honest communicator with excellent customer service skills.
• Takes responsibility & ownership of their deliverables & a desire to provide continuous improvement.
• Has integrity within their approach to their work & shows respect to others with a desire to help individuals needing support, a natural host.

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