Infrastructure Engineer

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Job description

As an Infrastructure Engineer, you'll provide operational support such as incident resolution, change implementation and maintenance activities as part of an on-site team in the Gloucester area; providing proactive management and reactive support of Rokes' customers' Mission Critical secure environments.

Roke are a leading technology & engineering company with clients spanning National Security, Defence and Industry 4.0 through our Futures business and Intelligence as a Service. You will work alongside our customers to solve their complex and unique challenges.

Your Key Responsibilities

• Providing operational support, such as incident resolution, change implementation and maintenance activities to ensure a stable and reliable environment
• Implementing approved technical requests from the end customers
• Developing and implementing improvements to operational and reference platform environments
• Implementing automation to improve productivity and remove human error
• Producing clear and concise documentation
• Supporting the Tech Lead with active management of the environments and escalation any risks.
• Proactive monitoring to stay ahead of potential issues
• Supporting and participating in stakeholder management, service reporting and reviews with Roke SDM and customer stakeholders
• Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment
• Developing and maintaining service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
• Executing agreed changes to service provision, configuration items, and documentation.

The Key Requirements

• Proven experience managing IT operations in a complex, fast-paced highly regulated environments, preferably aligned to national security or defence
• Experience in the some or all of the following technologies: VMWare Suite (ESXi, vCenter and NSX / VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker and/or Kubernetes and Nagios
• Awareness of Networking Technologies
• Awareness of Cyber Security principles
• Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation.
• Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in public sector and National Security landscape
• Familiarity with software development practices and tools used by software developers. Able to support those who build and support service-orientated architecture and microservices, containerisation platforms and runtime.

Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe - that's our mission, passion, and motivation.

Joining a team united by purpose and ambition, you'll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference.

Where you'll work

You'll find our Gloucester site in a business park two minutes from junction 11A of the M5; The site allows easy access to our local customer base. Set on the outskirts of the Cotswolds, you are never far from a picturesque view or lunch time walk.

This role will involve spending 5 days per week on site with a customer in the Gloucester area with trips to the local Gloucester office as and when required.

Why you should join us
Operating as one Roke, there is a shared belief that everyone has a responsibility to create an environment that encourages you to bring your whole self to work; in a place where everyone has the time, trust and freedom to succeed.

We are committed to a policy of Equal Opportunity, Diversity and Inclusion, enabled by our employee led resource groups of Women In Roke, Neurodiversity, Inspire (LGBT+) ME (Majority Ethnic), Veterans and Disability; which each contribute to making Roke a great place for people from all backgrounds to work.

Mental health and wellbeing is also important to Roke, there is a group of supportive Mental Health First Aiders to lend a listening ear for anyone who needs it; alongside a team of Mental Health First Aid Champions who help build a mentally healthy workplace, challenge stigma and support positive wellbeing.


The Benefits and Perks

• Flexi-time: Working hours to suit you and your life
• Annual bonus: Based on profit share and personal performance
• Private medical insurance: Includes cover for existing conditions
• Holiday: 25 days plus public holidays and your birthday off
• Chemring Share Save: Monthly savings into a 3 or 5 year plan.

Clearances

Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years.

The Next Step

Click apply, submitting an up-to-date CV. We look forward to hearing from you.

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