Aftercare & Defects Manager

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Job description

Job Title: Aftercare and Defects Manager
Location: Croydon (Hybrid: 3 days onsite, 2 days remote)
Contract: 6-month temporary contract (possibility to extend further)
Rate: 31.82 per hour (via umbrella company)

About the Role:

We are seeking a skilled and proactive Aftercare and Defects Manager to oversee and manage the post-construction phase of housing projects. You'll join a large, reputable Housing Association in Croydon, playing a key role in ensuring the highest standards of service and quality for our residents through effective aftercare and defects management.

Key Responsibilities:

• Leadership & Oversight: Manage a team responsible for defect resolution, ensuring timely and effective response to issues. You'll have 1 direct report and 8 indirect reports under your guidance.
• Defects Management: Take ownership of the end-to-end defects process, ensuring adherence to quality and compliance standards. Oversee the investigation, tracking, and resolution of defects, maintaining strong records and reporting for ongoing improvements.
• Stakeholder Collaboration: Act as the main point of contact for all aftercare-related communications, coordinating effectively with internal teams, residents, and contractors to ensure timely resolutions.
• Reporting & Documentation: Generate clear, comprehensive reports on defect patterns, resolution times, and contractor performance, providing recommendations for process enhancements.

About You:

We're looking for a manager with a strong background in aftercare and defects management within the housing or construction industry. You'll be comfortable leading teams, adept at problem-solving, and committed to delivering excellent service to residents.

Qualifications & Skills:

• Proven experience in aftercare or defects management, ideally in housing or property management.
• Strong leadership and team management skills, with the ability to mentor and motivate.
• Excellent organisational, communication, and negotiation abilities.
• Knowledge of compliance and quality standards within the housing sector.

Benefits:

• Hybrid Working: Flexibility with 3 days onsite and 2 days from home.
• Competitive Hourly Rate: 31.82 per hour via an umbrella company.
• Short-Term Impact: Make a tangible difference in a 6-month contract role with the possibility of contributing to long-term improvements.

If you're a driven and detail-oriented professional with a passion for quality and resident satisfaction, we'd love to hear from you.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

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