Housing Services Officer

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Job description

We are seeking a dedicated Housing Services Officer to join our clients team in providing comprehensive, person-centred housing management services. In this role, you will serve as the first point of contact for residents and non-residents, addressing a wide range of housing-related requests and delivering excellent customer service.

As a Housing Services Officer, you will ensure timely, efficient, and professional handling of enquiries through multiple channels, including phone, email, website, CRM systems, and apps. You'll play a vital role in assessing resident needs, identifying opportunities for early intervention, and promoting digital solutions to streamline service delivery.

The Role
Respond to customer enquiries swiftly and efficiently, "making every contact count."
Use modern workflow practices and technology to improve response times for service requests, enquiries, payments, and reports.
Encourage residents to use digital and self-serve options, supporting the council's channel shift program.
Provide housing advice and tenancy-related support to tenants, families, and advocates.
Conduct risk and vulnerability assessments, escalating as needed.
Collaborate with other teams and external services to safeguard residents and ensure holistic support.
Contribute to service and process improvements for customer interactions.

The Ideal Candidate
Previous experience providing advice in a housing, public sector, or equivalent setting is essential. Familiarity with multicultural community service delivery is a plus.
Strong communication skills, both written and verbal, with a high level of numeracy. Able to manage workloads under pressure while maintaining high standards of customer service.
Comfortable using Microsoft Office 365 and housing-related databases, promoting digital solutions where possible.
You should be adaptable, proactive, and capable of working collaboratively to achieve team goals.
A passion for helping residents and making a positive impact on their lives, with empathy and a focus on delivering top-tier customer service.

Candidates must have the right to work in the UK to be considered for this role

What you need to do now:
If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW

FOOTNOTE:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current job for now, we always welcome calls from Housing

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