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Aftersales Consultant

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MMP Consultancy 26.37 British Pound . GBP Per hour

2024-09-21 09:30:55

Job location London City, Greater London, United Kingdom

Job type: temporary

Job industry: Real Estate & Property

Job description

MMP Consultancy are currently seeking an Aftersales Consultant for an interim contract with a Central London based housing association.

The role is interim. With a potential option of permanent.

Details:

Title: Aftersales Consultant
Salary: 26.37 per hour (Inside IR35)
Location: Central London
Contract: Interim - 6 months.

Key Duties:

Hit weekly and monthly targets regarding equity loan &/or staircasing completions.
Handle customer inquiries (by telephone, email, post) in a professional and supportive manner, displaying product knowledge.
Read and interpret leases/equity mortgages and give effective advice to customers and other key internal and external stakeholders regarding all Staircasing/Equity Loans activities.
Log all customer contacts, maintaining accurate records using the appropriate database and case management systems.
Collate audit compliant application packs, carry out relevant checks on shared owners if cash sums are to be used, and follow anti-money laundering procedures.
Carry out relevant checks and effectively manage all staircasing/equity loans caseloads and help to achieve or exceed the staircasing/equity loans targets.
Ensure that all activities are progressed in accordance with staircasing/equity loans policies and procedures and money laundering regulations.
Support customers during the staircasing/equity loans process by providing effective advice on the procedure and keeping the customer updated on the progress of their case.
Provide effective advice and interpretation of leases/equity mortgages and home ownership issues to internal and external stakeholders.
Prepare weekly reports on own staircasing/equity loans activities and progressions, ensuring performance standards are met and progress is charted, and procedures are complied with.
Develop and keep up to date with technical product knowledge and relevant legislation.

Inform a friend!

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