Application Support Analyst

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Job description

Application Support Analyst

Seeking a motivated Service Manager to manage software releases and client integrations for a futures and derivatives product.

What Will You Be Involved With?

• Technical Support and Client Management:
  • Manage software releases to customers and implementation follow-up
  • Provide technical support in a Windows/.NET/SQL Server environment and address product-related queries via calls, emails, and support tickets.
• Product Integration and Configuration:
  • Help clients integrate Ateo products, manage import/export tasks, and oversee client onboarding.
• Training and Demonstrations:
  • Conduct training sessions for IT personnel and end-users, demonstrate product functionality and create and maintain documentation and training materials.
• Project Management, Analysis, and Client Liaison:
  • Manage project scope and delivery, understand and meet customer requirements.
• Deployment and Maintenance:
  • Review open items regularly
  • Assess customers' needs and advise on potential upgrades and additional features to improve their product experience and output
  • Assist with product packaging, set up UAT and production environments, review backup and recovery processes, and document client deployments

What Will You Bring to the Table?

• Experience in the Financial Future Derivatives sector.
• Strong English verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Analytical background with the ability to take requirements from inception to delivery.

What We Bring to the Table

• Competitive benefits, including medical, dental, vision, GTL & GIP schemes, and pension
• Flexible work schedules - with some remote work.
• 25 PTO (paid time off) days per year with the ability to roll over days into the following year, 1 day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during milestone year, a robust paid holiday schedule with early dismissal, and generous parental leave (for all genders and staff, including adoptive parents)
• The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, and office equipment.
• Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation)
• Milestone anniversary bonuses
• Forward-thinking, a culture-based organization with collaborative teams that promote diversity and inclusion

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