Case Manager

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Job description

UK Parliament

Working at the UK Parliament offers a unique and rewarding career at the heart of the UK's democratic system.

With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 28.97%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Independent Complaints and Grievance Scheme is a parliament-wide scheme, created in response to allegations of bullying, harassment and sexual misconduct in the parliamentary community. Set up in 2018, the Scheme is now fully implemented across Parliament, and the ICGS team provides essential support to the operation and improvement of this important, high-profile service. The team manages the independent investigations and ensures the ICGS policies, procedures and processes are applied effectively and equitably across different members of the parliamentary community. The team works closely with independent investigators as well as decision-makers for all the groups covered by the Scheme (including the House of Commons and Lords HR teams and the Parliamentary Commissioner for Standards for the Commons).

The Role

The ICGS Case Managers have a pivotal role within the ICGS, and oversee the work of external independent investigators investigating complaints of bullying, harassment, and sexual misconduct in Parliament. They are responsible for ensuring that investigations are completed to a high-quality and timely manner. The postholder will ensure users' wellbeing is prioritised, will implement improvements, and will work in collaboration with a diverse range of high-profile stakeholders.

The role requires a pragmatic approach to delivery and an ability to spot emerging challenges and offer solutions. There is no line management responsibility.

Some of the responsibilities for this role include:

• Managing and tracking cases of independent external investigators into complaints of bullying, harassment, or sexual misconduct within the Parliamentary community, ensuring they are progressed in a timely and thorough manner.
• Liaising regularly with investigators on the application of ICGS policies and procedures, based on a thorough understanding of the groups covered by the ICGS and their different employment status, seeking expert and legal advice as needed.
• Quality assuring investigation evidence and reports to a high standard, ensuring they meet the criteria outlined in the ICGS policies and procedures.

Skills and Experience

To be successful in this role you will demonstrate:

• Significant first-hand experience of investigations involving complex and serious allegations of a sensitive nature.
• Ability to make nuanced judgements on draft documents produced by others, justifying decisions by reference to agreed practices/procedures.
• Experience of good practice in investigation skills and/or assuring investigation evidence.
• Sound judgement and analytical skills, with the ability to devise pragmatic solutions to complex problems.
• Experience of using or managing data to make improvements to a project, process, or relevant equivalent.
• The ability to build and manage effective relationships with a diverse group of stakeholders.
• Proven ability to influence at all levels, including with high-profile individuals.
• Excellent written and oral communication skills including the ability to explain complex technical issues to diverse audiences in a way that is clear, simple and inclusive.
• Ability to work collaboratively within a fast-paced team environment.
• Actively seeks input from colleagues and other stakeholders on projects.

Next Steps and Additional Information

• CV & Criteria Responses - If you would like to apply for this role, please submit your CV and responses to the criteria detailing how you meet criteria 1 and 2 only. Please do not exceed 300 words for each criteria.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

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