Cluster Manager

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Job description

General Manager - Student Accommodation (London)
Department: Operations
Location: London (E1)
Type: Permanent
Salary: 50,000 - 58,000 + bonus + benefits

Total Staff recruiting on behalf of a reputable company

We are seeking a highly skilled General Manager to oversee a cluster of (phone number removed) beds across four student accommodation properties in London. In this role, you will lead a team to deliver exceptional service, improve operational efficiency, and ensure a safe and inclusive environment for students.

Key Responsibilities:

• Operational Excellence: Implement and oversee the delivery of national and regional strategies to enhance operational performance across all properties. Ensure smooth day-to-day operations, addressing both short-term needs and long-term goals for the sites.
• Team Leadership & Development: Lead, inspire, and develop a high-performing team across multiple properties. Foster a positive working environment, promoting teamwork, employee engagement, and a sense of community. Provide coaching and guidance to help your team reach their full potential.
• Customer Experience: Build and maintain a customer-focused culture, ensuring a welcoming, safe, and inclusive environment for all residents. Ensure high levels of student satisfaction by continuously improving the student experience and addressing feedback proactively.
• Facilities & Safety Management: Oversee all aspects of facilities management, ensuring that buildings are safe, secure, and well-maintained. Work closely with the facilities team to ensure compliance with health and safety regulations and resolve any maintenance issues efficiently.
• Financial & Commercial Management: Monitor and manage budgets, control costs, and drive revenue performance across the portfolio. Maximise profitability by identifying opportunities for operational efficiencies and implementing cost-saving initiatives without compromising on service.
• Strategic Planning & Innovation: Develop and implement strategic plans that align with local and organisational goals. Identify opportunities for innovation and improvement in the delivery of services, ensuring the business stays competitive and meets market demands.
• Stakeholder Management: Build strong relationships with key stakeholders, including students, university partners, local authorities, and other external partners. Ensure effective communication and collaboration across all levels of the organisation.
• Crisis & Issue Management: Lead the response to any crises or complex issues, ensuring swift resolution and minimising impact on students and staff. Be part of an on-call rota to manage emergency situations as required.

Requirements:

• Proven experience in Purpose-Built Student Accommodation (PBSA) management.
• Strong facilities management knowledge.
• Excellent leadership and decision-making skills.
• Ability to drive change and improve business outcomes.

Benefits:

• Competitive salary and annual bonus
• 25 days of holiday, with a holiday buying scheme
• Generous pension scheme (5%-11% employer contributions)
• Health and wellbeing support, including Healthcare Cash Plan and Employee Assistance Programme
• Opportunities for career progression and leadership development

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