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Collections Executive - London/Chelmsford

Job Role:

Credit Control:

To deliver and maintain proactive and effective collections processes (as per company policy), thus delivering excellent service to the Clients.
To ensure collection and follow up calls are made within agreed timescales.
To record and maintain up to date debtor contact details.
To record and maintain debtor diary and collection notes on the operating system.
To assist the accounts team by obtaining remittance advices and allocation details for expected payments.
To ensure that Clients disputes are resolved quickly, and the team are aware of any difficult recovery situations that may require legal action.
Maintaining first class Client relationships, ensuring that excellent levels of service are delivered so that Client satisfaction levels remain high.
To make recommendations on how the Credit Control function can be improved/enhanced.

Risk Management:

To ensure the security of funds at all times, minimising client losses and bad debts.
To work closely with the rest of the team in reviewing and scrutinising debt collectability and recoverability on a daily basis.
To provide regular feedback about any debt issues that may impact upon security or client retention.

Maximise Income and Added Value:

Internal Customers:

To work closely with all other team members to ensure that the team runs in an efficient and professional way at all times. Any issues or concerns should be escalated to senior management immediately.
To cross train in all areas of Secured Finance to ensure team is covered on holiday/sickness days etc.
To provide staff training where appropriate.

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