CSG Analyst

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Job description

Job Opportunity: Analyst

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Our client, a renowned banking organisation, is seeking an enthusiastic and proactive Analyst to join their Customer Services team on a Fixed Term Contract basis. This is a fantastic opportunity to contribute to a dynamic and customer-centric environment.

Convenient Location: Based in Harbour Exchange London, our client's office is just a stone's throw away from Liverpool Street train station, ensuring an easy commute for you.

Role Purpose:

As an Analyst, you will play a vital role in ensuring the smooth operation of daily tasks, meeting expected standards, and contributing to process improvement. Your key responsibilities will include:

• Accurate and timely completion of BAU tasks, adhering to operational procedures.
• Proactively reviewing and enhancing process flows to improve efficiency.
• Supporting Projects and User Acceptance Testing (UAT) milestones.
• Fostering internal and external relationships, promoting a customer-centric culture.
• Potential contribution to team cross-training.

Background:

To be successful in this role, you should possess the following skills and qualifications:

• Good knowledge of payment processing and industry architecture around SWIFT, CHAPS, Faster Payment, SEPA, and ISO payment messaging.
• Understanding of retail banking products like Cheques, Standing Orders, and Direct Debits (desirable).
• Excellent communication, analytical, and self-motivation skills.
• Previous experience in User Acceptance Testing (UAT).
• Minimum GCSE education, with A Level qualifications being desirable.

Your Responsibilities:

As an Analyst, you will be responsible for:

• Maintaining and reviewing desktop procedures, suggesting improvements.
• Assisting with UAT and promptly escalating any issues for remediation.
• Adhering to bank policies and compliance procedures.
• Building strong relationships with internal and external customers.
• Completing tasks accurately and following best practises.

Join Our Client's Team:

As part of our client's team, you will have daily interactions with the CS Team Leader, CS Team Manager, and other stakeholders. Your commitment and dedication will contribute to over 200 internal and external customer relationships.

Working Pattern:

This is a full-time position, requiring your availability during regular working hours.

If you are a proactive and motivated individual ready to contribute to our client's dynamic team, apply now! Click the link below to submit your application.

Apply Now

Don't miss out on this fantastic opportunity! Join our client's team and take your career to the next level. Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

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