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Desktop Applications Engineer II

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Just IT Recruitment 75000.00 British Pound . GBP Per annum

2024-11-07 13:31:47

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: Legal

Job description

Desktop Applications Engineer/ 3rd Line support
Location- Central London
Hybrid
Salary- up to 75,000
POSITION OVERVIEW
Responsible for the day-to-day engineering and 3rd level support for the core productivity applications, including Microsoft Office and Litera Desktop.
Day to Day
Performs expert-level troubleshooting of complex application and document issues, often working directly with users to solve a problem.
Develops training, documentation, and communications for front-line support personnel with the goal of improving "first call" problem resolution.
Performs initial product testing and develops test scripts used by dedicated QA team.
Employs scripting and automation to deploy software, gather system data, and resolve issues at a large scale.
Works with business stakeholders to understand their challenges and requirements. Represents these needs directly to the vendor.
Researches best practices and keeps a tab on application trends in the legal industry.

Technologies/Software

Microsoft Office, Adobe Acrobat, and other document processing tools, including experience with integrating and supporting program add-ins is required.
Strong knowledge of Windows 10/11 systems management and troubleshooting.
Knowledge of document creation (formatting, styles, numbering) in a legal environment is greatly valued.
Software packaging and automation tools such as Installshield and AutoIt. Ability to leverage PowerShell to further automate installations.
Microsoft SCCM
Apply now and we will review your application, if you are suitable we will be in contact to discuss more details.

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