ERP Support Coordinator

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Job description

An exciting opportunity is available with our client for an ERP Support Coordinator with experience with Priority ERP.

Role: ERP System Support Coordinator
Salary: Upon application
Location: Harrow
Shift Pattern: Standard Monday - Friday

Responsibilities:

Job brief
Our client is seeking an experienced and detail-oriented ERP Support Coordinator to join their dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system - Priority Software. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.

Key Responsibilities:

• Technical Support:
• Provide first-level support for Priority software users, addressing and resolving issues in a timely and efficient manner
• Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system
• Monitor system performance and proactively identify areas for improvement
• User Training: o Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities
• Create user guides and documentation to assist users in navigating and utilising the Priority software effectively
• Coordination and Communication:
• Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications
• Coordinate solution testing in line with project delivery plans
• Capture and report any negative results found during testing cycles
• Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades

System Optimisation:

• Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation
• Implement best practices for system usage and data management to enhance overall efficiency
• Quality Assurance: o Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards
• Develop and implement protocols for testing and validating system changes
• Other duties as assigned by the Operations Director or their designee

Competencies and Key skills

• Experience in Priority software as a power user
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Project management skills are a plus

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Melanie Cave @
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