Front of House Leasing & Customer Service

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Job description

Front of House Leasing & Customer Service

40 per week over 5 days

Permanent

Salary: £28000 + dicsretionary bonus

Location: Acton

Are you looking for a new challenge in Customer Services?

I am currently recruiting for a Customer Service & Sales Representative to come on board and join this fantastic client. You will bring your skills and experience and provide a warm welcome to the clients and visitors who enter.

The plush developments ooze character, a real feel of security and safety and gorgeous gardens, they really do welcome their tenants and make them feel like family.

A bit about the role:

Leasing & Administration

• Respond to emails and phone enquires in a timely and courteous manner.
• Respond to any customer queries and ensure that residents expectations are managed at all times.
• Assist with preparation of check-in and check-out reports, completing property inductions with new residents.
• Prepare inventories for apartments and ensure these are returned by new tenants.
• Arrange utility registrations & council tax communications after residents move in
• Conduct viewings to prospective tenants, recording the feedback on our Hubspot marketing software and sending follow-up emails.
• Implement and support branded marketing campaigns.
• Assist with deposit protection scheme set up and releases
• Assist with preparation of check-in and check-out reports.
• Assist with move in / move out customer journey procedures.
• Assist with the collection of rents, ensuring collection and deposit on a timely basis.
• Utilise the property management system (Yardi) to record various transactions and navigate tenant information, producing AST contracts and renewal contracts.
• Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks Involvement with internal projects to improve lettings.

Customer Service

• Take ownership of the reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building.
• Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors.
• Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
• Always seek ways to exceed residents service expectations.
• Ensure resident issues and service requests are addressed within 24 hours.
• Assist in promoting a neighbourly and community atmosphere including contributing to the resident events programme.
• Assist the General Manager with resolving customer complaints.
• Comply with regular fire safety and health and safety standards.
• Assist in undertaking scheduled flat inspections and recording of same.
• Day to day assistance in management of reactive maintenance and defects.

This is a very busy and varied role. If you are interested in learning more about it and my client, please apply now. We look forward to hearing from you.

Ritz Rec (Emp Agy)

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