Housing Officer

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Job description

BDS are recruiting for an experienced Housing Officer in SE1 London.

This is a hybrid role but will require some office based days as well as planned visits.

We are looking for both a temporary worker who can start asap as well as a permanent member of staff but you can be considered for both roles.

Rate of pay circa 25 per hour umbrella

The role will involve

• Dealing with tenancy enquiries, General inspections ,Handling low-level ASB's, Mutual Exchanges
• Provide day to day support to staff with complex cases (such as ASB, rent arrears etc) through attending meetings with customer partners and drawing up action plans subsequently
• Manage a small number of our temporary accommodation schemes and provide support to residents living there
• Support staff to resolve complex complaints and monitor and manage the early resolution stage ensuring all actions are completed.
• Sales and rents, administer collections, and develop policies to deal with and minimise arrears
• interview tenants and give advice on tenant-landlord relationships, house purchasing and benefits
• inspect properties
• lettings
• process applications for housing improvements and repairs and communicating outcomes to tenants
• manage improvement loans and grants and administering repair and maintenance programmes
• manage nuisance orders, collect information and refer cases to the neighbourhood nuisance team
• prepare cases and attend court hearings
• handle breaches of tenancy and leasehold agreements, which could culminate in carrying out evictions

Please apply now for immediate consideration or call Vickie or Matt.

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