Housing Officer

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Job description

Our client based in east London provide Housing Management Services in partnership with local authorities and are currently looking for a Housing Officer to support tenants who are housed in buildings both privately managed and those alongside local authorities. You must have a Housing Officer background or have worked in a similar role. You will be required to meet the demands of tenants and interact with them to provide support and liaise with maintenance teams and all other aspects of housing support services.

Benefits:

• Monthly pay
• Access to healthcare benefits
• Free parking
• Will get opportunities to learn different aspects of the role and participate in training and gain experience of other roles within the team.

Job Responsibilities

• Dealing with queries from tenants
• Dealing with complaints and handling them in a professional manner
• Taking calls regarding anti-social behaviour and liaising with relevant persons to resolve
• Being understanding and empathetic towards tenants who are vulnerable
• Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing
• Liaising with contractors

Preferred Skills:

• Experience of working with vulnerable families
• Experience of working with local authorities
• Experience of dealing with extended services for support such as social services, local services GP, translation services and NHS.
• Good customer service and attention to detail skills

If you are interested, please apply to this role for immediate consideration. We will discuss the role with you, and you must be willing to go through all the necessary compliance checks prior to being offered any work.

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