IT Desktop Support Engineer

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Job description

IT Desktop Support Engineer

City of London (Blackfriars / St. Paul s)

£36,000 - £40,000 dependent on experience

Hybrid: 4 days office-based, 1 day remote

Permanent, Full-Time

Our client is currently looking for a Desktop Support Engineer / Senior IT Support Specialist to act as an internal escalation point within their Service Desk.

This opportunity is ideal for candidates with a Service Desk background, preferably in an

MSP environment. Experience with AV systems will be highly beneficial.

We are seeking individuals who have a proven passion for IT support and technology, with a professional and customer-focused approach.

What s in it for you?

This is an exciting opportunity to join a small but growing company, gain exposure to a wide range of technologies, and progress your career in IT support and consultancy.

What our client is looking for:

• Experience writing internal support documentation and client reports
• Understanding of IT best practices and procedures (ITIL, Change Control)
• Excellent organizational skills and the ability to reprioritize in a fast-paced environment
• Ability to take ownership, assess and troubleshoot incidents methodically
• Comfortable with regular commutes to Central London and Watford (the latter up to once a week)
• Ability to participate in an out-of-hours on-call rota (one week in four)
• A passion for IT and a desire to learn new technologies
• Professional attitude, able to work with stakeholders at all levels
• Customer service focus, going above and beyond
• Team player with the ability to work under pressure
• Punctuality and attention to detail
• Excellent written and verbal communication skills

Technical Skills:

Advanced knowledge of essential technologies:

• Microsoft Desktop OS (Windows 10 & 11)
• Active Directory (Users & Computers, GPO)
• Entra ID & MS 365 applications
• WSUS, EndPoint Manager (InTune)
• UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco)
• AV (DSP, DANTE, Room Systems)

Intermediate knowledge of:

• Virtualisation (Citrix, ESXi, Hyper V)
• Deployment Services (WDS, SCCM)
• IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs)
• Mac Desktop OS
• Mobile Devices (iOS, Android)
• Microsoft Server OS (2016/2019/2022)
• Structured Cabling (Patching, Cable Tracing, IDC)
• Backup Technology (Veeam)
• Storage systems (SAN)
• Scripting (PowerShell, Python)

Desirable Qualifications:

• Microsoft Certified Associate (AZ801, AZ305)
• Network+ or CCNA

The Role:

As a Desktop Support Engineer, you will be responsible for delivering excellent IT support services to our client's customers. This includes:

Incident Management 1st/2nd Line Support (90%)

• Triage of all Incidents and Service Requests logged for urgency and priority
• Resolving or escalating tickets within agreed SLTs
• Updating tickets within service desk software
• Delivering remote and on-site customer support
• Desktop patching and maintenance tasks
• On-site client support in London and Watford (part of rota)
• Remote support from our client's London office
• On-call support (part of team rota)

Project Work (10%)

• Supporting the delivery of all projects

Other Responsibilities:

• Acting as an escalation point for other Service Desk team members
• Becoming a champion of knowledge for specific technologies within the team

About Our Client:

Our client is a small, fast-growing IT consultancy and managed services provider (MSP) based in the City of London. They are a close-knit and supportive team of professionals, providing expert support to small and medium-sized organisations across various sectors, including financial services. Our client is proud of the reliability and high-quality service they provide to their customers.

Benefits:

Our client works hard to create a great work environment. Here are some of the benefits they offer:

• Annual bonus
• Pension scheme (up to 4% match)
• Additional day off on your birthday
• Discount scheme with Perkbox
• Training and ongoing certification
• Employee Assistance Program with Health Assured
• AXA Private Health Insurance (including Dental, Optical, and Mental Health)
• Enhanced sick pay
• Season ticket loan
• Cycle-to-Work scheme
• Bring Your Own Device allowance
• Regular staff events
• Office refreshments

If this sounds like the right opportunity for you, click "Apply," upload your CV, and answer five quick questions. We look forward to hearing from you!

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