IT Service Design and Transition Coordinator/PM 29686

---

Job description

Job Title: IT Service Design and Transition Coordinator

Location: London

Duration: 12 months

Pay rate: 82,000

My high-profile banking client are recruiting for an IT Service Design and Transition Coordinator to join their team. The role is a Hybrid role which will require the candidate to work on site 2 days a week, working normal office hours. The role will be for a 12-month contracting position with the potential to extend.

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart path to being the largest and most-loved payments company in the world.

About the team

We are seeking a dynamic and experienced Service Design and Transition Coordinator to join our team. As the Service Design and Transition Coordinator, you will be responsible for overseeing the performance and delivery of services to ensure that our customers receive exceptional support and satisfaction. You will work with a small team of Service Design and Transition Management Specialists, collaborating with projects to maintain and improve service levels across all areas of the business.

What you will be doing

Leadership: Orchestrate support for a wide variety of projects and project contributors. Work with other IT and Product leaders providing guidance, support, and training to ensure optimal performance and professional development.

Service Design: To identify and confirm the support teams, their scope of involvement, and the key performance indicators for new and updated services.

Service Transition: Will coordinate the activities and deliverables to prepare services for optimal IT support.

Process Improvement: Will work with the team to improve and refine the existing process while identifying opportunities to better serve our internal and external customers.

Stakeholder Communication: Serve as a central point of contact for internal stakeholders regarding service level agreements, project progress, and service improvement initiatives, fostering strong relationships and ensuring alignment of priorities.

Risk Management: Identify potential risks and vulnerabilities in service delivery processes and develop mitigation strategies to minimize disruptions and ensure business continuity.

Reporting and Analysis: Prepare regular updates on project progress and service readiness for team management, highlighting achievements, areas for improvement, and actionable insights.

What you bring:

Bachelor's degree required.

Minimum of 3+ years IT Service Design/Transition process experience

Minimum of 5+ years of experience within the fintech or financial services industry.

Proven leadership experience, with a track record of effectively orchestrating and guiding multiple stakeholders from a wide variety of teams.

Strong understanding of ITIL and agile methodologies

Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.

Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization

Bonus if you have:

Proficiency in using service management tools and platforms, such as Salesforce, ServiceNow, or similar systems.

Relevant certifications e.g. ITIL Cert 4

Incident Management experience is a huge bonus.

Fluency/proficiency in Spanish

What we offer you

If you have not received a response to your application within 48 hours, please assume you have not been shortlisted this time.

Pontoon/ Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

<!– job description page –>