IT Trainer

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Job description

IT Trainer

£35k - £50k + Bonus & Benefits

We are seeking an experienced IT Trainer to join our well known Insurance Broker client to support the successful rollout of a new Claims platform along with other day to day systems. This is a fantastic opportunity to be at the heart of a pivotal change, ensuring our team members are well-equipped to adopt and effectively use the system.

As the IT Trainer, you will be responsible for designing and delivering comprehensive training programs tailored to users at various levels. Ideally, you will come from an insurance background, but we are also open to candidates with experience in other financial services sectors. You'll play a crucial role in the system's successful adoption, empowering users to operate confidently within the new platform.

Key Responsibilities:

• Design and deliver engaging training sessions (Virtual/Classroom/Floor waking) on the new insurance system for a diverse range of users, including underwriters, claims handlers, and support staff.
• Create user-friendly training materials such as user guides, quick reference sheets, and video tutorials.
• Assess the learning needs of different departments and customise training programs accordingly.
• Offer post-training support and act as a point of contact for queries related to system usage.
• Conduct regular refreshers and updates to ensure users remain proficient in system usage.
• Collaborate closely with IT, project management, and business teams to ensure alignment with system functionalities.
• Gather and analyse feedback to improve training sessions and materials continuously.

Requirements:

• A background in the insurance sector is highly desirable, but experience in financial services will also be considered.
• Proven track record in delivering IT training for complex systems to varied audiences.
• Strong understanding of the workflows and processes in the insurance industry.
• Excellent communication and presentation skills.
• Ability to adapt training methods to suit different learning styles.

Please send your CV for immediate consideration

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