Leasehold Services Lead

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Job description

Leasehold Services Lead

Salary: 62,000 - 70,000 p.a.
Location: London
Contract: Full-time

Panoramic Associates is partnering with a London local authority to find an experienced Leasehold Services Lead. This position involves managing Housing Management Services for approximately 2,000 leaseholders within a diverse portfolio. You will work directly under the Head of Local Authority Housing and lead a dedicated team of five Leasehold Services Officers.

Key Responsibilities:

• Oversee resales, including preparing and managing Sellers Information Packs.
• Handle lease-related inquiries, enforce lease terms, and manage Anti-Social Behaviour (ASB) cases.
• Administer service charge collections, ensuring timely and accurate accounts management.
• Represent the local authority in cases brought to the First Tier Tribunal.
• Process applications for Lease Extensions, Collective Enfranchisement, Staircasing, and sub-letting for shared ownership properties.
• Maintaining compliance with relevant legislation, case law, and industry best practices.

Candidate Profile:

We are looking for a candidate who brings:

• Proven ability to manage leasehold properties, including Right to Buy (RTB), Shared Ownership, and Outright Sales portfolios.
• Strong knowledge of Section 20 consultations and a sound understanding of Shared Ownership Management.
• Ability to interpret leases accurately, explain complex information clearly, and interact confidently with leaseholders.
• Skilled in managing teams and maintaining detailed records, with an emphasis on compliance and customer satisfaction.
• Comfortable with spreadsheets, and a data-driven mindset to improve decision-making and reporting.

If this role aligns with your experience, or if you know someone who would be a great fit, please send an up-to-date CV to Lola Balogun at Panoramic Associates for a confidential discussion.

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